Do you charge for an estimate?

Estimates are free. And so is our expertise!

If your renovation requires a site measure and preliminary drawings, we do charge a nominal fee to do so.

Top

Is my project too small for DUO Building?

Probably not, call us! We will discuss it with you. We design + build everything from bathrooms and decks to large additions and whole home renovations. We also offer repair services and small tuneups to your existing home.

Top

How much will my project cost?

Construction projects have a notoriously high number of variables to consider. In order to provide an accurate budget for your project, it is best to have one of our team members visit you to discuss your needs and wants in-person. After the initial visit and discussion about the scope of work required, a site measure is usually needed to provide accurate measurements on the existing building.

A proposed layout can then be generated for a small fee which will help with estimation activities. Once you become excited about the proposed designs and ideas for your renovation, DUO can provide a detailed budget breaking down all categories and costs for your renovation at no additional cost. Your home is now well on it’s way to becoming your dream home!

Top

How is DUO different from other contractors?

Established

We are an established company since 1979! Our impeccable reputation is that of quality and service. Not everyone can say they’ve been around as long as DUO. For over 39 years, we have delivered top-quality projects to many satisfied customers who will often return for more projects.

The DUO Team

We provide a friendly licensed carpenter who is onsite every day and on time to make your project a reality. The carpenters of DUO Building are backed by a strong team that holds more than 150 years of construction experience. Our sub trades share the same professionalism and dedication to quality. Due to our high volume of projects, sub trades always provide their services to us promptly. Take a look through the “About Us” section of our website to learn more about who we are.

The Duo Cloud

The key to a successful construction project is communication. We do this in spades with our new secure DUO Cloud web-based system. This system acts as a home base to your renovation activities. Carpenters provide log entries and pictures to keep you informed of the job progress. Change orders are delivered via the DUO Cloud for your approval. This results in faster turn around times on unanticipated changes, keeping your project timeline on-track. We also provide a full online schedule to keep you up to date. Any questions? You can ask your team leader, carpenter or even the project estimator a question through the DUO Cloud. Your inquiry will be answered promptly and accurately by the appropriate party.

Top

What kind of renovations do you do?

From the smallest bathrooms to large-scale commercial projects, DUO Building has experience delivering a wide scope of projects. Structural alterations, kitchens, additions and whole home renovations are just a sampling of what we are about. We are adaptable and ready to help you realize your goals, whatever they might be.

Top

I've heard DUO is more expensive than other contractors?

We believe in providing an accurate budget to accomplish the scope of your project. No hidden fees. DUO is an all inclusive design and build service. We provide a complete service from design to after-construction servicing complete with a 3-year warranty.

We will give you a well-written contract that accurately specifies what you will get for your money, no surprises. We use skilled trades and professionals who are good at what they do and stand behind their work. We handpick our team to work on each project. Customer service and ongoing communication is key to ensuring the projects are done right and meet our customers’ needs.

We have a fast and accurate method for project changes as they come up so that you can decide in advance if you want to go ahead. We keep you informed and involved through the entire process.

We service what we build. Give us a call and we will be there for you.

Top

What is the first step for initiating my project?

Call us, email us or come by our office then let us do the rest! DUO Building is a full service design build renovation specialist. We know how to do what it is you’re hoping to achieve. Let us guide you through it.

Top

How does your process work?

There are seven simple steps to turn your dreams into realities:

Step 1 – Give us a Shout

Send us an email or call our office. We look forward to connecting with you!

Step 2 – Wanna Meet?

One of our very experienced representatives will meet with you to listen to your needs. Our goal is to start a long-lasting relationship right from day one. We are confident that you will be impressed with our team from the first time you call, email or visit. Every one of our team members is friendly, knowledgeable and interested in providing creative, solid recommendations towards your goals.

Step 3 – Designs and More Consultation

Moving forward with your renovation from the discussion stage means putting pen to paper (these days usually a mouse click or two) and creating an ideal, creative and accurate layout to baseline the project’s scope. To do this, a site measure is required. We measure every nook and cranny in the place! Professional existing and proposed layouts are generated and the estimation team gets busy crunching numbers. A detailed budget with construction category breakdown is provided to give you a better idea of your project costs. We will often initiate a trade visit where sub trades are scheduled to meet with us at your project location. We provide trade experts (such as plumbers and electricians) with all of the required information. This also provides you with a great opportunity to meet the sub trades who will help deliver perfection.

Step 4 – The Seriously Friendly Contract

You will then meet with your DUO rep for a presentation of your proposal. You will be presented with a very detailed list of activities. We go over everything line by line and answer any additional questions or concerns you may have along the way. Some items in the contract might change during this meeting and that is no problem at all! We will adjust accordingly to make sure you are comfortable with every aspect of the proposal. When you are confident in the proposal we ask you sign the contract and provide a 10% deposit. Now you are part of the DUO Building family. Your project is immediately put in line for a start date and is one step closer to completion.

Step 5 – Can I Introduce Myself?

A project team leader will contact you (often the same representative you already know) to set the official start date. We then begin by protecting your home from renovation activities such as dust. You will also meet the lead carpenter who is responsible for the most important part: building your dream home. A personalized DUO Cloud account is set up so that you can check the schedule and view any documents or photos relevant to your project.

Step 6 – We Build It

It is that simple. We work with you every step of the way.

Step 7 – Final Walk Through

At the end of it all, your project team leader meets with you for a walk through ensuring all goals are met. Six months later we will call to check in on your satisfaction of the completed project. We also provide a three-year warranty on our workmanship. We are famous for our no-hassle service well after we leave. You will have complete peace of mind when you choose DUO Building as your contractor.

Top

When would you be able to start?

Let us know when you would like to start. Some clients wish to begin ASAP while others prefer to wait for the next season. Whatever your needs,  we are here to serve. We will do everything in our power to start at a convenient date for you. Furthermore, if we are at a particularly busy time in the season, we will let you know early on so that there are no surprises.

Top

How far will you travel for projects?

Proudly based in London, Ontario, we will travel up to 100km to surrounding communities. We have completed projects in Chatham, Stratford, Grand bend, Burling, St. Marys, Delaware and Port Stanley just to name a few.

Top