How does your process work?
Let’s look at seven steps that turn your dreams into realities, comfortably.
Step 1 – Give us a shout
Speak with a team member and briefly describe what it is you’re hoping for. Your project is now started! A renovation consultant will return your call within one business day to schedule a meeting.
Step 2 – Wanna Meet?
One of our very experienced representatives will meet you to listen to your needs. Our goal is to start a long lasting relationship right from day one. You will be impressed with our team from the moment you call, email or visit. Friendly, knowledgable and interested in providing creative, solid recommendations towards your goals.
Step 3 – Designs and More Consultation
Moving forward with your renovation from the discussion stage means putting pen to paper (these days usually a mouse click or two) and creating an ideal, creative and accurate layout to baseline the projects scope. To do this a site measure is required. We measure every nook and cranny in the place! A professional existing and proposed layout is then generated. It is at this point the estimation team gets busy crunching numbers. A detailed budget with construction category breakdown is provided to give you a better idea of your project costs. Often we initiate a trade visit where sub trades are scheduled to meet with us at your house. We provide those experts such as plumbers and electricians with all the required information. This also provides you with a great opportunity to meet the sub trades who will also be responsible for delivering perfection.
Step 4 – The Seriously Friendly Contract
Once again you’ll meet with your DUO rep for a presentation of your proposal. A very detailed list of activities is presented line by line, answering any more questions or concerns you may have along the way. Some items in the contract might change during this meeting, no problem! We’ll adjust accordingly to make sure you’re comfortable with every line. When you are confident in the proposal we ask you sign the contract and provide a 10% deposit. Now you’re part of the Duo Building family. Your project is immediately put in line for a start date and is one step closer to completion.
Step 5 – Meet your Team
A project Team Leader will contact you (often the same guy you already know) to set the official start date. On that day we’ll show up to your door armed with the required equipment to start protecting your space from renovation activities. Before prepping the renovation, you’ll meet the Lead Carpenter who is responsible for the most important part, building your dream. A DUO Cloud account is easily set up with a simple email to you that allows you to create your own personalized sign in. There you can see a schedule, the days weather and any documents or photos relevant to your project.
Step 6 – We Build It
That simple. Working with you every step of the way.
Step 7 – Final Walk-Through
At the end of it all, your project team leader meets with you for a walk through of the project ensuring all deliverables promised are met. But that’s just the beginning! Six months later we call to ask “everything ok?”. We also provide a 3 year warranty on our workmanship. We’re famous for no-hassle service well after we leave. You really do have peace of mind when you choose DUO Building as your contractor.